Understanding how Hailey Assist works

Hey there, Greg from 6clicks here. Today, let's delve into how Hailey Assist operates behind the scenes to provide you with accurate information.

Overview

Hailey Assist functions as a natural language chat interface. When you ask Hailey a question such as, "Do we encrypt data?" what happens is:

• Firstly, it checks the permissions of the user asking the question. This determines whether the user has access to the entire system or only specific parts. This step helps Hailey Assist narrow down where it can retrieve information from.
• Next, Hailey Assist analyzes the keywords and phrasing of your question. For instance, it identifies "we" as an organizational inquiry and understands that "encrypt data" relates to controls and policies within the system.
• Once it has identified the relevant areas, Hailey Assist performs a search to locate records pertaining to encryption controls and policies. These records are then summarized using AI into a concise response. This summary, displayed in a summary box, directly answers your query, such as confirming that data encryption is indeed practiced.
• Hailey Assist doesn't stop there. It also hyperlinks the most pertinent records related to your query for further exploration within the system.

The architecture that makes all this possible is known as RAG (Retrieval-Augmented Generation). This approach ensures that Hailey Assist first retrieves specific information through a search process and then generates a clear and succinct response using AI-driven language.

See Hailey Assist in action

In essence, Hailey Assist seamlessly combines retrieval and generation techniques to provide you with precise answers to your questions, making it an invaluable tool for navigating complex organizational data and policies. Here's a video explaining this process:

And that sums up how Hailey Assist functions to enhance user experience and efficiency. Stay tuned for more insights on AI innovations from 6clicks.