Problem: Inadequate risk management system

Jake Rapp, Safety Manager at Rail Freight, shares the challenges faced with their previous Ideagen-based solution. The need for a more tailored and comprehensive risk management system became apparent as they moved away from Ideagen. Rail Freight identified four key focus areas for their ideal system: compliance, risk management, standards, and incident/action management.

Solution: 6clicks - Meeting specific needs

After a thorough exploration of alternative solutions, Rail Freight chose 6clicks for its adaptability to their requirements. During the product definition stage, they ensured that 6clicks addressed their four primary focus areas.

1. Compliance management: Integrating ISO standards

   • 6clicks proved advantageous by seamlessly incorporating existing ISO standards, allowing Rail Freight to align its management system with these standards.
   • Collaborating with the 6clicks team, Rail Freight successfully integrated railway-specific regulations into the system.

2. Risk management: Enhancing evaluation and controls

   • The system facilitated the import of Rail Freight's business risk register, enabling a comprehensive nine-by-nine matrix visualization.
   • Effective control rating features assisted in creating a residual risk matrix, guiding the prioritization of additional controls.

3. Standards management: Streamlining operating procedures

   • 6clicks simplified the management of standards manuals, traditionally complex documents. By uploading chapters, Rail Freight could link responsibilities, creating recurring jobs based on roles.

4. Incident and action management: Customized solution

   • Rail Freight is currently in the process of integrating incident and action management into the system.
   • The system allows for detailed incident reporting, custom fields, and tailored data linking to internal standards and overall business risks.

Result

Rail Freight acknowledges the continuous support from the 6clicks team, emphasizing their willingness to assist. The ongoing implementation process reflects the adaptability and effectiveness of 6clicks in meeting Rail Freight's evolving risk management needs.