6clicks vs. ServiceNow for advisors and managed service providers

ServiceNow has established itself as a leader in the IT service management (ITSM) market, with an extensive customer base and significant adoption across enterprises. For advisors and managed service providers, partnering with ServiceNow for GRC can be a practical choice given its strong brand recognition, cross-sell opportunities, and potential for driving services revenue. However, this prominence also introduces challenges in differentiation and alignment with GRC service offerings, particularly in an increasingly saturated partner ecosystem.

For GRC advisors looking for an alternative or supplementary option to ServiceNow GRC, 6clicks offers an attractive solution that advantages both advisory firms and their clients.

When evaluating GRC vendor partnerships, advisors and MSPs need to carefully assess how platforms align with their goals for differentiation, growth, and client value delivery. Whether you currently partner with ServiceNow for GRC or are exploring alternatives, these key factors can guide your decision-making process:

1. Seamless integration with ServiceNow CMDB

Many organizations rely on ServiceNow’s Configuration Management Database (CMDB) as the foundation for IT operations and asset management. 6clicks offers native integration with ServiceNow’s CMDB, enabling an asset-centric approach to risk and compliance management. This allows advisors to help clients maximize their existing investments while addressing risk at the asset level. For advanced or unique requirements, the 6clicks developer API provides additional flexibility for tailored integrations.

2. Lower total cost of ownership (TCO) and faster time to value (TTV)

ServiceNow GRC implementations often come with significant costs due to complex configurations, extensive upgrades, leading to higher TCO and slower ROI. In contrast, 6clicks is designed for rapid deployment, enabling implementation within days. This dramatically lowers costs and accelerates time to value (TTV), helping advisors deliver tangible results for clients sooner.

Check out these related posts:

• ServiceNow GRC pricing: Is it worth it in 2025?
• GRC software pricing guide and vendor comparison

3. Advisor-friendly and client-friendly pricing

6clicks provides a more favourable commercial model for advisors:

1. Revenue share: 6clicks’ partner program delivers competitive margins, offering revenue share ranging from 20-30% based on partner tier.  Compare this with the ServiceNow program.
   
   Check out our Partner Program Guide here.
   
   
2. End-customer licensing: Unlike ServiceNow’s per-user, per-module pricing, 6clicks offers a flexible licensing model based on organizational size and the number of Spokes required. This approach includes unlimited users, storage, records, and full access to platform functionality.

4. Tailored hosting solutions for government and regulators

6clicks provides robust security and compliance capabilities tailored for government agencies and highly regulated industries. This includes IRAP assessment at the Protected level for Australian government clients and deployment options in private cloud environments. These solutions ensure data sovereignty, regulatory compliance, and flexibility to meet specialized requirements.

Check out these related posts:

• 6clicks Fabric for GSIs: Tailoring cyber GRC for global markets
• 6clicks completes latest IRAP assessment with flying colours

5. Leading AI-driven capabilities

Artificial intelligence is transforming risk and compliance processes, and 6clicks leads the market in AI-driven GRC capabilities. Pioneering AI since 2019, the platform’s Hailey AI engine automates workflows, delivers actionable insights, and reduces manual effort. Recognized by Gartner as a 2024 Cool Vendor, 6clicks addresses critical organizational needs for efficiency and precision. In comparison, ServiceNow’s broader platform focus limits its ability to provide AI capabilities tailored specifically to GRC.

6. Enabling managed services for scalable growth

As advisory firms increasingly shift toward managed services, 6clicks offers a purpose-built platform to enable scalable growth. Its Hub & Spoke architecture (see below) allows advisors to manage multiple clients from a centralized system while maintaining localized flexibility. This architecture, combined with streamlined workflows and scalable deployment options, empowers advisors to deliver managed GRC services efficiently and profitably. ServiceNow’s higher costs and complexity often create barriers to achieving this level of scalability.

Check out these related posts:

• Digital transformation for MSPs & advisors: A business case analysis
• Aligning technology with your end-to-end service delivery model

7. Full engagement lifecycle support

6clicks supports advisors across the entire GRC engagement lifecycle:

1. Initial engagement: compliance audits or maturity assessments
2. Implementation: full-featured GRC rollouts tailored to key use cases
3. Managed services: scalable delivery of managed GRC services using Hub & Spoke architecture

6clicks delivers consistent value across all market segments, from small businesses to large enterprises. Its flexible licensing and centralized management ensure advisors can efficiently serve clients at scale, while avoiding conflicts associated with ServiceNow’s per-user licensing and service model.

Final thoughts

For advisors and MSPs, partnering with ServiceNow remains a viable option, given its entrenched ITSM market presence. However, the platform’s limitations—including high costs, complexity, and a less tailored approach to GRC—can hinder differentiation and scalability.

6clicks offers a powerful alternative. With its advisor-first approach, flexible licensing, advanced AI capabilities, and lower total cost of ownership, 6clicks empowers advisors to deliver faster results, differentiate their services, and scale their businesses with confidence.

Also, if you are interested in a direct comparison between 6clicks and ServiceNow here.