About the Customer
Freightways is a leading group of companies in New Zealand and Australia, specializing in express package delivery, courier services, line haul, air freight, information management, and secure destruction. The group comprises over 15 business units, with revenue ranging from 10s to 100s of millions annually per business unit. Each unit has its own IT and cybersecurity practices, leading to varying levels of maturity and challenges in managing risk consistently across the organization.
The Challenge
Freightways, with its diverse range of business units, sought a more streamlined and consistent approach to managing risk across the organization. Each unit had its own IT and cybersecurity processes, creating variability in reporting and risk assessment. As Freightways advanced its implementation of an Information Security Management System (ISMS), the company recognized the need for a solution that could centralize and standardize its risk management efforts across all units.
Scott Robinson, Architecture and Cyber Security Manager for the group, highlighted the issue:
“There’s varying maturity in the IT and cybersecurity space. We need to try and understand, catalogue, and manage risk across all those business units—individually, but also as a collective.”
The Solution
Freightways explored multiple options before selecting 6clicks. The Hub & Spoke model stood out due to its ability to manage risk across the different business units while maintaining flexibility. The solution’s inclusive content model and flexible licensing allowed Freightways to cover all their use cases, including ISMS, cybersecurity, and broader risk management needs, without incurring additional costs as new requirements emerged.
Paul Conway, IT Security Manager for the group, shared:
"The Hub & Spoke model actually resonates with us quite well in the way that we operate. Establishing it that way works well for how we wanted to set it up within the group. It’s been quite useful in addressing the challenges we had with inconsistent reporting across the business units."
The Results
Freightways selected 6clicks based on its ability to streamline risk management processes and reduce manual work. The platform’s inclusive content and flexible licensing model provided them with the tools to address various use cases, from cybersecurity to ISMS, without incurring additional costs.
Paul Conway added:
“Other vendors we looked at drove significant implementation costs... 6clicks made it easy for us to address all of these use cases without incurring additional cost.”
The team found that 6clicks aligned with their long-term goals, offering scalability to grow with the business. The onboarding process was straightforward, and the platform's usability helped the team quickly integrate it into their existing workflows. With 6clicks, Freightways is positioned to enhance its risk management approach, ensuring better consistency across its business units as it progresses in its cybersecurity journey.
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