Customer case study: Probe CX | 6clicks
Challenge
Probe CX, a global leader in digital transformation, faced challenges in managing risk and compliance processes across its diverse operations in five countries and multiple industries. Their reliance on manual compliance management became increasingly complex due to the scale and variety of jurisdictions they operate in.
Results
Probe CX chose 6clicks as their GRC and cyber governance platform to automate risk and compliance processes, citing its extensive content library, Hailey AI technology, and Hub & Spoke architecture as key advantages. This transition enabled Probe CX to streamline compliance with overlapping standards and focus more on delivering exceptional service to their customers.
Key Product
Hub & Spoke, Hailey AI, Content Library
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About your Customer
Probe CX is a global leader in customer experience (CX) and business process outsourcing, dedicated to delivering innovative solutions that enhance customer engagement and drive operational efficiency. Probe CX specializes in leveraging cutting-edge technology, strategic insights, and automation to help organizations streamline their processes and deliver exceptional customer outcomes.
Committed to excellence, Probe CX offers a comprehensive suite of services ranging from customer service and technical support to digital transformation and business process optimization. By blending human expertise with advanced tools and analytics, the company empowers its clients to navigate complex challenges and seize growth opportunities. With a mission to deliver value and innovation, Probe CX continues to set industry benchmarks in customer experience and operational effectiveness.
The Challenge
Probe CX, a leading digital transformation organization specializing in strategy, outsourcing, technology, and automation, faced a growing challenge with managing its risk and compliance processes globally. With operations in five strategic locations including Australia, New Zealand, Philippines, the US and India, and a breadth of industry coverage that extends from government, banking, finance, and superannuation through to telecommunications, fast-growth tech, retail, transport, travel and utilities. Probe CX struggled with manually managing their compliance processes across multiple jurisdictions and industry sectors.
The Solution
After evaluating several options, Probe CX selected 6clicks, an industry-leading GRC and cyber governance platform solution provider, as their preferred vendor. Probe CX cites the three key value pillars of 6clicks including the extensive content library, Hailey AI technology, and Hub & Spoke architecture as the main reasons for selecting the platform.
With 6clicks, Probe CX was able to automate their risk and compliance processes, giving them more time to focus on their core business of "doing it better" every day for their customers. The Hailey AI technology helped compliance professionals comply with multiple overlapping standards, and the content library boasts over 50,000 elements of standards, laws, regulations, templates, control sets, libraries, playbooks, methodologies, etc.
The 6clicks Hub & Spoke model ensured centralized GRC management across multiple jurisdictions and/or business functions for operational cadence.
The Results
Probe CX's partnership with 6clicks has enabled them to stay nimble and at the forefront of technology, while still focusing on their core business. The results have been impressive, with a significant reduction in the amount of time and resources required to manage their risk and compliance processes. Specifically, Probe CX was able to cut down their compliance management time, leading to a more efficient use of resources and allowing them to focus on their core business. Additionally, the platform helped Probe CX pass several important compliance requirements, including ISO 27001, SOC 2, and PCI DSS, demonstrating the platform's effectiveness in managing complex compliance needs.
Probe CX's partnership with 6clicks has been successful in automating and streamlining risk and compliance processes, freeing up resources for core business. Other businesses can achieve similar results by implementing 6clicks' platform solution.
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